Privacy Policy

Effective Date: January 2026

At QSM LLC, we are committed to protecting the privacy and security of our clients and website visitors. This policy outlines our practices regarding the collection, use, and safeguarding of your data as you interact with our industrial equipment trading platform.

1. Information We Collect

We collect data to provide a more personalized and efficient procurement experience. This includes:

• Identity Data: Name, job title, and company department.
• Contact Data: Corporate email address, phone numbers, and physical office/site addresses.
• Business Data: Trade license copies (for credit applications), VAT registration numbers, and project specifications.

2. Methods of Data Collection

We collect information through:

• Direct Interactions: Filling out “Request a Quote” forms or contacting us via WhatsApp/Email.
• Automated Technologies: Cookies and analytics tools that track how you navigate our product categories.
• Third Parties: Business credit check agencies or public industrial directories.

3. Purpose of Processing Your Data

QSM LLC processes your data based on legitimate business interests, including:

• Quote Fulfillment: Generating accurate pricing for wholesale machinery and industrial supplies.
• Order Management: Coordinating logistics, customs clearance, and site deliveries.
• Technical Support: Providing after-sales service and warranty updates for your equipment.
• Marketing Communications: Sending industry-specific updates regarding new technology in power, gas, or construction (only with your consent).

4. Data Retention and Storage

We retain your information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Industrial transaction records are typically held in compliance with UAE tax laws.

5. International Data Transfers

As a global trading company in UAE, we may share your technical requirements with international manufacturers (e.g., in Europe, USA, or Asia) to secure specialized equipment. We ensure that these partners adhere to strict data confidentiality agreements.

6. Third-Party Disclosure

We do not sell your data. We only share information with:

• Logistics Partners: To facilitate the delivery of heavy machinery to your site.
• Financial Institutions: For processing payments or credit facilities.
• Regulatory Bodies: When required by UAE law or government authorities.

7. Your Legal Rights

Under the UAE Data Protection Law, you have the following rights:

• Right to Access: Request a copy of the personal data we hold.
• Right to Rectification: Correct any incomplete or inaccurate data.
• Right to Erasure: Request the deletion of data when it is no longer necessary for business operations.
• Right to Withdraw Consent: Opt-out of marketing emails at any time via the “unsubscribe” link.

8. Cookies and Tracking

Our website uses cookies to distinguish you from other users. This helps us provide you with a better experience when you browse our industrial equipment catalog. You can set your browser to refuse cookies, but some parts of the site may become inaccessible.

9. Policy Updates

QSM LLC reserves the right to update this policy to reflect changes in UAE law or our internal processes. We encourage users to check this page frequently for updates.